1. Acceptance of these Terms
By creating an account or using Orchestract (the “Service”), you agree to these Terms & Conditions on behalf of yourself and your organization. If you do not agree, you may not use the Service. [PLACEHOLDER — confirm contracting entity, governing law, and jurisdiction.]
2. The Service
Orchestract helps organizations author, route, and manage documents and contracts through configurable workflows, with optional AI assistance. [PLACEHOLDER — describe the exact features covered, plan entitlements, and any usage limits.]
3. Your data & cloud storage
You retain all rights to the documents, contracts, and files you upload (“Customer Data”). You grant us a limited licence to store and process Customer Data solely to provide the Service. Files may be stored in cloud object storage (e.g. local disk, Amazon S3, MinIO, Google Cloud Storage) and, where you connect them, imported from third-party drives you authorize. [PLACEHOLDER — specify storage regions, encryption at rest/in transit, and data ownership guarantees.]
4. Sub-processors
We use third-party providers to operate the Service, which may include cloud hosting and storage, payment processing, email delivery, and AI model providers. Customer Data may be processed by these sub-processors strictly to deliver the Service. [PLACEHOLDER — publish and maintain a current sub-processor list and a mechanism to notify customers of changes.]
5. Data retention & deletion
Customer Data is retained for as long as your account is active and as described in your workflow's archival and destruction stages. On request or account closure, we will delete or return Customer Data within a defined period, subject to legal retention obligations. [PLACEHOLDER — state exact retention windows, backup deletion timelines, and export options.]
6. Security
We implement reasonable technical and organizational measures to protect Customer Data. You are responsible for safeguarding your credentials and for the actions of users in your organization. [PLACEHOLDER — reference your security program, certifications, and breach-notification commitments.]
7. Acceptable use
You agree not to upload unlawful content, infringe others' rights, attempt to breach security, or use the Service to violate applicable laws or regulations. [PLACEHOLDER — enumerate prohibited uses and enforcement/suspension rights.]
8. AI features
Where enabled, AI features may process Customer Data to generate summaries and suggestions. AI output may be inaccurate and must not be relied upon as legal advice; review all output before acting on it. [PLACEHOLDER — clarify AI provider data handling, training use, and human-review expectations.]
9. Fees & billing
Paid plans are billed as described at checkout. [PLACEHOLDER — set out pricing, renewal, refunds, taxes, and cancellation terms.]
10. Disclaimers & limitation of liability
The Service is provided “as is” without warranties of any kind, and our liability is limited to the maximum extent permitted by law. [PLACEHOLDER — insert warranty disclaimer and liability cap reviewed by counsel.]
11. Changes to these Terms
We may update these Terms from time to time. When we do, we publish a new version and ask you to review and accept it before continuing to use the Service. Continued use after acceptance constitutes agreement to the updated Terms. [PLACEHOLDER — define notice period for material changes.]
12. Contact
Questions about these Terms? [PLACEHOLDER — add your legal/support contact address.]